Introduction & Scope
Jelly Hot is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right, and protecting it is our highest responsibility. This Privacy Policy applies to all Jelly Hot services, mobile apps, websites, and related platforms.
When you create an account on Jelly Hot, play games, or get in touch with us, certain information is generated and received by us. This Privacy Policy clearly explains how that information is collected, stored, used, and kept secure. We have aimed to present everything in plain, straightforward language — avoiding complex legal jargon — so you can fully understand what is happening with your data.
What Types of Information Are Collected
Information Provided Directly by You
When you register with Jelly Hot or use our services, you directly provide the following information:
- Full Name (as per National ID)
- Date of birth and age verification details
- Mobile Number & Email Address
- Mobile Banking Details (bKash / Nagad / Rocket)
- National ID card or passport for KYC verification
- Records of conversations with the support team
Automatically Collected Information
Certain technical information is collected automatically while you use the platform and is used to improve the quality of our services:
| Types of Information | Purpose | Retention Period |
|---|---|---|
| IP Address | Security & Fraud Prevention | 90 days |
| Device Information | Correct Display & Compatibility | For the duration of the active account |
| Login Logs | Account Security | 1 year |
| Gaming History | Bonuses & Responsible Gaming | 5 years |
| Transaction Records | Financial Audits & Legal Obligations | 7 years |
| Cookie Data | Personalized Experience | 30 days |
How Your Information Is Used
Jelly Hot uses the information collected under this Privacy Policy solely for specified purposes. No data is used beyond those approved purposes. The primary use cases are:
- Service Delivery: For account creation, transaction processing, game management, and bonus distribution.
- Identity Verification: To complete the KYC process and verify your age.
- Security: To prevent fraud, money laundering, and unauthorized access.
- Service Improvement: To personalise your gaming experience and develop new features.
- Contact: To send important notifications and promotional offers (where consent has been given).
- Legal Obligations: To meet regulatory reporting obligations and fulfil legal responsibilities.
- Responsible Gaming: To analyse gaming behaviour and identify potential issues early.
Data Sharing Policy
Jelly Hot may share information with third parties in limited and specific circumstances. In each case, only the minimum necessary data is shared:
Payment Providers
Only the information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, and Rocket. These providers operate under their own privacy policies.
Regulatory & Law Enforcement Authorities
Information may be disclosed when required by legal obligations, court orders, or requests from regulatory authorities. In such cases, we always follow a minimum disclosure policy.
Technology Partners
Only the minimum information necessary for service operation is shared with game providers and technology partners. All partners are required to comply with Jelly Hot's privacy standards.
Security Partners
Limited information may be shared with specialist agencies for fraud prevention and cybersecurity purposes, but strictly for security use only.
Cookie Policy
Jelly Hot uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Requirements |
|---|---|---|
| Essential Cookies | Maintaining Login Sessions & Security | Mandatory |
| Functional Cookies | Remembering your preferences and settings | Optional |
| Analytics Cookies | Anonymous Site Usage Data Collection | Optional |
| Performance Cookies | Monitoring Site Speed & Performance | Optional |
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working.
Data Retention Period
Jelly Hot does not retain data beyond what is necessary. Each type of information has a defined retention period determined by legal obligations and service requirements. Some data may be kept for a specified period after account closure for legal reasons. Once that period expires, data is securely deleted or anonymised.
Your Rights
Under Jelly Hot's Privacy Policy, you are entitled to the following rights. To exercise any of these rights, please contact our support team:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request the deletion of your data, subject to certain conditions being met.
- Right to Restrict Processing: In certain circumstances, you can request that the processing of your data be restricted.
- Right to Data Portability: You can receive your information in a structured, portable format.
- Right to Object: You can opt out of marketing communications at any time.
Child Protection Policy
Jelly Hot strictly does not collect information from anyone under 18 or permit them to use the platform. If we become aware that any minor's data has reached us, that information will be deleted immediately and the account will be closed. Parents and guardians are urged to monitor their children's online activity.
Security Measures
Jelly Hot has implemented industry-leading technical and organisational measures to protect your data. The security practices that form part of our Privacy Policy include:
- 256-bit SSL/TLS encryption on all data transmissions
- Encrypted Data Storage at Rest
- Multi-Factor Authentication
- Regular Penetration Testing & Security Audits
- Automatic Alerts for Suspicious Login Activity
- Mandatory data protection training for all staff
- Role-Based Access Controls
Privacy Policy Updates
Jelly Hot may update this Privacy Policy from time to time. For significant changes, you will receive a notification to your registered email at least 7 days in advance. You can check the "Last Updated" date at the top of the page to see when changes were made. Continued use of the platform after any changes constitutes acceptance of the revised policy.
Contact
If you have any questions, complaints, or requests to delete your data regarding this Privacy Policy, please contact our support team. We provide assistance in English and aim to respond within 24 hours.
Response Time: Usually within 24 hours (on business days)